27 answers, plain English
Water Tank Cleaning FAQs.
Safety, the eight steps, certificates and AMC plans, explained in plain English.
Before you book
Is Ozone safe for drinking water tanks?
Yes. Ozone is a stronger oxidiser than chlorine yet leaves no chemical residue. It decomposes back into oxygen within minutes, making it safer for potable water than chemical cleaners. Most bottled mineral water brands use Ozone for purification.
How long does a service take?
Domestic tanks are typically completed within 2 hours. Larger tanks may take longer depending on size and condition, but every service is completed in a single visit, no second trip, no mess.
What's included in the 8-step process?
Our patent-applied 8-step hygiene process covers pre-check & setup, drain & inspect, mechanical scrub & rotary jet, high-pressure rinse, sludge removal, Ozone disinfection, post-treatment testing, and QR-signed proof delivery with before/after photos. UV sterilisation is a separate optional add-on, outside the 8-step count.
Do you service my area?
Yes. We are currently operating across multiple areas in Hyderabad and rapidly expanding. Enter your pincode at booking to see exact availability and pricing.
Safety and science
How does Ozone clean my tank?
Ozone ruptures bacterial and viral cells, neutralises toxins, and oxidises metals. Unlike chlorine, Ozone leaves no chemical residue. It decomposes back into oxygen within minutes.
How is Ozone better than chemicals?
Ozone is a stronger oxidiser than chlorine and acts on pathogens far faster. It neutralises chlorine-resistant organisms, penetrates biofilm, and leaves no chemical residue. Just pure, residue-free water.
Compliance and proof
How do QR certificates work?
Each service generates a QR-signed hygiene certificate with Ozone readings, ATP hygiene checks, and before/after photos. Audit-ready for RWAs, hospitals, and regulators. Share it instantly with tenants, buyers, or inspectors.
What does GHMC law say about tank cleaning?
Under the Greater Hyderabad Municipal Corporation Act, 1955, Section 506 gives the Commissioner power to order the cleansing of any insanitary private water source, spring, tank, or well used for drinking. It's an enforcement provision, not a fixed cleaning-frequency mandate, our recommended intervals are Ozone Wash's own guidance, not a cited legal requirement.
How often should tanks be cleaned?
Recommended: domestic tanks every 3 to 6 months, commercial establishments every 3 months, RWAs and hospitals quarterly. AMC packages ensure recurring compliance and cost savings. (This is operational guidance, not a specific statutory frequency, see the GHMC answer above.)
Why is certified tank hygiene important today?
Contaminated storage tanks are a recognised cause of waterborne illness in India. Ozone Wash ensures proof-based hygiene with QR certificates and EcoScore tracking.
AMC plans
What is an AMC plan?
A subscription plan with fixed cleaning intervals (monthly, quarterly, half-yearly, or yearly) and built-in discounts.
How do AMC discounts work?
AMC plans carry built-in savings that grow with cleaning frequency: the more frequent the plan, the lower the per-service price. Properties with more than one tank get an additional multi-tank discount. All prices shown are inclusive of 18% GST; your exact quote is confirmed at booking.
Why choose AMC over one-time cleaning?
Ensures compliance, cost savings, EcoScore tracking, and priority scheduling. Forgetting is now history.
What if I miss a scheduled AMC service?
You can reschedule within the same cycle. EcoScore tracks delays so you stay on top of compliance.
Upgrades and add-ons
What hygiene upgrades can I add?
UV Sterilisation, Anti-Algae Spray, Anti-Lime Treatment, Pathogen Testing, Structural Audit, and IoT Sensors.
Are add-ons optional?
Yes. The base Ozone service already delivers certified hygiene. Add-ons provide extra assurance, compliance proof, and preventive protection. They bundle at discounted rates with AMC.
Testing and proof
Do you provide testing after cleaning?
Yes. Every service includes pre and post hygiene checks showing measurable improvement in tank quality.
What is the lab-based upgrade?
A 23-parameter certified laboratory report covering pathogens, chemical residues, and water quality. Ideal for RWAs, hospitals, and regulators.
Tank hygiene vs source contamination?
Testing validates tank hygiene post-service, but the water supply itself may still be contaminated. GHMC municipal water, tankers, and borewell sources have all reported contamination incidents. Source filtration is recommended alongside tank hygiene.
EcoScore
What is EcoScore?
A gamified hygiene rating (0 to 100) that converts compliance data into a score, badge, rationale, and improvement tips.
What do the badges mean?
Platinum (90+), Gold (75 to 89), Silver (60 to 74), Bronze (40 to 59), Unrated (under 40). Each badge shows a rationale (timely service, Ozone + UV cycles logged, water test passed, AMC compliant).
What are EcoPoints and how do I redeem them?
Your EcoScore percentage equals your EcoPoints, with bonus points for badges and streaks. Points accumulate in your wallet (valid 24 months, capped at 1,000). Redemption (AMC renewal discounts, hygiene upgrades, partner benefits, and streak rewards) is rolling out soon.
Preparation
What preparations are needed before cleaning?
Ensure clear access to the tank, switch off pumps, inform residents, keep alternate water ready, remove nearby clutter, and provide a 16A power socket for equipment. Send the "Ozone at Work" caution message so residents know the hygiene process is in progress.
What should I avoid during cleaning?
Don't use tank water until the certificate is issued, don't leave lids open, don't delay cleaning beyond 6 months, and don't add chemicals yourself. Keep humans and pets away from the Ozone work zone until the service is certified safe.
For your sector
RWAs: How do we share proof with residents?
Each service generates a QR-signed certificate and EcoScore dashboard, shareable with residents and regulators in one tap.
Hospitals: Is Ozone safe for patient tanks?
Yes. Ozone sterilises without residues. Natural and safer than chemicals for sensitive environments like hospitals and clinics.
Restaurants: How do you ensure kitchen hygiene?
The full 8-step Ozone process plus optional add-ons (structural audit, pathogen testing) give restaurant kitchens FSSAI-inspection-ready proof of water hygiene.