There is no cancellation or rescheduling charge, at any notice period.
1. Cancellation
- Free cancellation at any time before scheduled service → full refund, no deduction regardless of notice period.
- Service not delivered by Ozone Wash™ (crew unavailability, equipment failure, regulatory restrictions) → full refund or reschedule at no extra cost.
- AMC contracts: Refunds are pro-rated based on services already delivered. Discounts or benefits already availed (EcoScore points, hygiene upgrades) are excluded.
- Add-ons: Non-refundable once delivered. If pathogen testing is delayed or not delivered, only the testing fee is refunded.
2. Reschedule
- Free reschedule at any time, no fee regardless of notice period.
- AMC customers: May reschedule within the same cycle without penalty. Missed AMC services can be rescheduled, but EcoScore™ tracking marks the delay.
- Add-ons: Rescheduling is possible only if requested before crew arrival. Pathogen-testing reschedules depend on Terra Environ Labs' availability.
- Limitations: Rescheduling is subject to crew availability and may not be guaranteed during peak demand periods (festivals, summer shortages).
3. Refund & Reschedule Processing
- Refunds are processed via the original payment method (UPI, card, wallet, COD).
- Processing time: 7–10 business days.
- Customers receive confirmation via SMS/WhatsApp/email once refund or reschedule is approved.
4. Exceptions
No refunds or reschedules will be issued for:
- Incorrect customer information (wrong address, inaccessible tanks).
- Service refusal at site due to unsafe conditions or non-compliance with safety SOPs.
- Partial dissatisfaction where hygiene certificate and proof photos confirm service completion.
5. Contact
For cancellations, refunds, or reschedules, contact:
VijRam Health Sense Pvt. Ltd.
Flat No 201, Sai Krishna Thakur Residency, Padmaraonagar,
Secunderabad, Hyderabad 500025
Email: hello@ozonewash.in
Phone: +91 81796 95959