1. Introduction
Ozone Wash™, operated by VijRam Health Sense Pvt. Ltd., values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or services, in line with the Digital Personal Data Protection (DPDP) Act, 2023.
2. Information We Collect
- Personal details: Name, phone number, email, address.
- Service data: Tank type, size, booking details, AMC contracts.
- Proof data: Before/after photos, hygiene certificates, EcoScore logs.
- Payment data: UPI, card, wallet, or COD transaction details.
- Lab reports: Pathogen testing results from Terra Environ Labs (if opted).
- Device data: IP address, browser type, app usage logs.
3. How We Use Your Information
- Deliver and manage tank hygiene services.
- Generate QR-verified hygiene certificates and EcoScore badges.
- Provide AMC reminders, renewal alerts, and compliance tracking.
- Share pathogen testing reports (if opted) with RWAs, hospitals, or regulators.
- Improve our services, app performance, and customer experience.
- Comply with legal and regulatory requirements.
4. Sharing Of Information
- Service delivery: Data is shared with our certified crews for job execution.
- Lab testing: Pathogen testing reports are issued by Terra Environ Labs, an independent third-party laboratory.
- Regulatory compliance: Data may be shared with GHMC, TSPCB, or other authorities if required.
- Third-party integrations: Payment gateways, WhatsApp automation, and IoT sensors operate under their own privacy policies.
- We do not sell or rent customer data to third parties.
5. Data Security
- All customer data is stored securely with encryption and access controls.
- Certificates, photos, and lab reports are protected with QR verification and tamper-evident signatures.
- Regular audits ensure compliance with the Indian IT Act and data protection norms.
6. Customer Rights
You have the right to:
- Access your hygiene certificates, EcoScore, and lab reports.
- Request correction of inaccurate personal data.
- Request deletion of your data (subject to regulatory retention requirements).
- Opt out of marketing communications.
7. Data Retention
- Service logs, certificates, and AMC records are retained for minimum 24 months for compliance and audit purposes.
- Lab reports are retained as per the laboratory's own retention guidelines.
- Data may be anonymized for analytics after expiry.
8. Cookies & Tracking
- The website may use cookies for session management, analytics, and personalization.
- Customers can disable cookies in browser settings, but some features may not function properly.
9. Children's Privacy
Our services are intended for households, RWAs, and institutions. We do not knowingly collect personal data from children under 18 without parental consent.
10. Changes To Policy
Ozone Wash™ reserves the right to update this Privacy Policy. Updates will be published on the website and app.
11. Contact Us
For privacy concerns, corrections, or data requests, contact:
VijRam Health Sense Pvt. Ltd.
Flat No 201, Sai Krishna Thakur Residency, Padmaraonagar,
Secunderabad, Hyderabad 500025
Email: hello@ozonewash.in
Phone: +91 81796 95959