EcoScore™ is a 0–100 hygiene rating, generated automatically after every service, that converts what actually happened during your clean, not a guess, not a star rating, into a score, a badge, and a plain-English explanation of exactly why you got it.
The 10 things that feed your score
| Criteria | Points | What it means |
|---|---|---|
| Water level below threshold | 20 | Residual water left in the tank was within the safe range (100–500 L, under 5% of capacity) at the time of service. |
| Timely service (SLA compliance) | 20 | Your service happened on schedule, not delayed. |
| ORP reading below threshold | 10 | The oxidation-reduction potential reading confirmed effective disinfection. |
| UV used | 10 | The optional UV double-lock add-on was applied. |
| Add-on upgrades | 10 | Any hygiene upgrades (anti-algae, descaling, structural audit, etc.) taken during the visit. |
| Water test passed | 5 | Pre/post water testing confirmed improvement. |
| Audit trail complete | 5 | Every step was logged and photo-verified by the crew. |
| Improvement vs. last score | 5 | Your score improved compared to the previous service. |
| Platinum/Gold streak continuation | 5 | You maintained a high badge across consecutive services. |
| Feedback/review | 10 | You rated the service. |
What your badge means
| Badge | Score | What it tells you |
|---|---|---|
| Platinum | 90–100 | "Timely service, ozone + UV cycles logged, water test passed, AMC compliant." |
| Gold | 75–89 | "Timely service, ozone cycle logged, minor checklist gaps." |
| Silver | 60–74 | "Service delayed, partial checklist compliance." |
| Bronze | 40–59 | "Multiple SLA breaches, hygiene checklist incomplete." |
| Unrated | <40 | "Needs Improvement: major gaps in the checklist." |
The one thing most people don't realize moves their score
Residual water left in the tank at service time is worth more points (20) than almost anything else on this list, more than the water test, more than UV, more than feedback. If your tank has more than 500 L (or over 5% of its capacity) of water in it when the crew arrives, your score takes a real hit regardless of how well the actual clean goes. This is exactly why the pre-visit checklist asks you to draw the tank down beforehand.
Where you can see it
Your EcoScore, badge, rationale, streak, and improvement tips are all on your app dashboard, along with a history timeline of every past service, so you can watch the trend, not just the latest number.